Refund Policy

At Rivaaj Mahel, customer satisfaction is our top priority. We want you to love your purchase, but if for any reason you are not completely satisfied, we have outlined our Refund & Return Policy below. Please read carefully before making a purchase.

1. Eligibility for Returns

  • Items can be returned within 7 days of delivery.
  • To be eligible, items must be:  
  • Unused, unworn, and in the same condition as received.
  • In the original packaging with all tags, labels, and accessories included.
  • Proof of purchase (order confirmation email or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

  • Beauty, skincare, and personal care products.
  • Jewelry and accessories (if seal is broken).
  • Sale, clearance, or discounted items marked “Final Sale”.
  • Gift cards.

3. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
  • Provide clear photos/videos of the product and packaging so we can verify the issue.
  • We will arrange a replacement, exchange, or full refund (including shipping charges, if applicable).

4. Return Process

  1. Contact us at [Info@rivaajmahal.com] with your order number and reason for return.
  2. Our team will review and provide you with the return instructions.
  3. Ship the item back to our return address provided.
  4. Customers are responsible for return shipping costs (unless the product is defective or incorrect).
  5. Once we receive and inspect the returned item, we will notify you of the refund/exchange status.

5. Refunds

  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Depending on your bank/payment provider, it may take additional time for the refund to reflect in your account.
  • Shipping costs are non-refundable, except in cases where we shipped an incorrect or defective item.

6. Exchanges

  • We only replace items if they are defective, damaged, or out of size (subject to availability).
  • If you want to exchange for a different product, we recommend returning the original item and placing a new order.

7. Cancellations

  • Orders can only be canceled within 12 hours of placing them.
  • After processing, cancellations will not be accepted.

8. Contact Us

For questions regarding this Refund Policy, please reach out to us:

📧 Email: [info@rivaajmahal.com]
📍 Business Address: [info@rivaajmahal.com]